Connection guide
How to connect your WhatsApp Business account
A complete public guide for operators and owners. Follow this sequence to avoid setup delays and pass Meta checks smoothly.
What you need before you start
Prepare these requirements first. Missing one item is the most common reason a connection gets blocked.
Meta Business Portfolio
A verified Meta Business Portfolio (formerly Business Manager) where your business details are accurate and active.
Business verification status
If Meta asks for verification, submit legal business documents and wait for approval before final activation.
WhatsApp display name policy
Your display name must match your brand and follow WhatsApp naming policy (no misleading or generic names).
Phone number readiness
Use a number that can receive verification and is not actively bound to an incompatible WhatsApp configuration.
Business Portfolio checklist
Inside Meta Business Portfolio, make sure these sections are complete before connecting in Wazaj.
- Legal business name and website domain are consistent.
- Business address, support email, and phone are valid.
- At least one admin has full Business Portfolio access.
- Security settings (2FA for admins) are enabled.
Connection flow in Wazaj
Use this order to minimize retries and reduce approval friction.
01
Open Connect WhatsApp
Go to the connect flow and choose your target business account context.
02
Authorize with Meta
Log in to Meta, select the correct Business Portfolio, then approve permissions requested for onboarding.
03
Select or create assets
Choose the WhatsApp Business Account and phone number asset, or create them if they do not exist yet.
04
Complete verification checks
Finish OTP or required validation prompts. If verification is pending, save and resume after approval.
05
Confirm connected status
Return to Wazaj and verify the account is connected. Then test a message from inbox or test tools.
Portfolio not eligible
Confirm business verification and admin role permissions in Meta first.
Phone number rejected
Use another number or remove conflicting WhatsApp bindings before retrying.
Permission mismatch
Reconnect using the correct admin account that owns or manages the selected Business Portfolio.
Go live confidently
After connection, configure templates, team members, and notification rules so operations are stable from day one.